Quality

ThyssenKrupp Services’’ vision is to be the premier partner of choice for best-in-class industrial and manufacturing outsourced services in the UK. This is achieved by delivering the highest standards of quality and service excellence to our customers. We recognise that this can only come from our employees, the quality of every detail of the services they provide and the effectiveness of the systems they use.

To measure quality performance and ensure continuous improvement in our core objective of quality and service excellence we have put in place a quality management system that fully meets the requirements of ISO 9001:2008; furthermore, we have held external UKAS accredited certification since 1995.

ThyssenKrupp Services’’ Quality Management System is structured and divided into functional sections relating to different business activities and can be simply defined as having three system levels:

  • Level 1
    • Quality policy showing commitment to apply resources, systems and training to achieve our aims
  • Level 2
    • Documented operating procedures defining responsibility and showing how compliance to our policy and the requirements of ISO9001:2008 is maintained
    • Procedures are in place to control any changes to the system, to handle efficiently any customer concerns or identified non-compliances and to instigate corrective and preventive actions
  • Level 3
    • Job specific work instructions, giving the details of how each task is performed

All employees are encouraged to take ownership of the Quality Management System used in their areas and suggest possible improvements to the system.

ThyssenKrupp Services is proud of its association with the Ford Premier Automotive Group and has received the highest recognition for supplier quality, the prestigious Ford Q1 Award. The Ford Q1 Award recognises ThyssenKrupp Services as a supplier who has “maintained a level of excellence in customer satisfaction and demonstrated unwavering commitment and support for continuous improvement in quality and productivity”. The award affirms our ability to follow standard processes, provide quality products and services and meet delivery requirements. In order to qualify for the award, we had to undergo a rigorous audit, ensuring that the company met ISO and QS criteria. The audit also assessed our ability to link policies and procedures to defined goals and to ensure continuous improvement in all aspects of service delivery.

Download
Copy of Quality Policy PDF (0.35MB)
Copy of ISO 9001:2008 Certificate PDF (0.72MB)